Frequently Asked Questions

1) What are the materials of your canvas art?   

Our hand painted drawings are made on high quality linen fabric weighing 380-400gsm. They are 100% hand painted using acrylic paint by professional artists.

Canvas prints are made on high quality polyester fabric weighing 280-300gsm. The material is tear-resistance and has super ink absorption. The canvas is printed with SGS certified ink with high color density. 

2) For the hand painted drawing, will I receive the exact same one as I see on your product page?   

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Variation may occur due to differences in the computer monitor's display of the colors. 

Our hand painted artworks are 100% hand made by artists so there will be minor variance in the strokes, paint colour and density to the painting you ordered. The artwork will not be exactly the same but will be nearly identical. Every piece is made with passion and of quality.

3) What is Gallery Wrap?   

All our canvas art pieces are gallery wrapped. This is a method of stretching a canvas to wrap around the sides of a wooden inner frame and securing it to the back of the frame. Gallery wrapped canvases are designed to be displayed without the frame being visible. Our inner frame are made of spruce wood bars specially imported from Finland.

The sides of our hand painted art are painted with a block color matching to the painting to give it a finished look. For our canvas print, the sides are mirrored with the image seamlessly around the frame.

4) What is the option to add floater frame?

There is an option to mount the gallery wrapped canvas art piece on an outer frame for further protection and aesthetic purposes. Our plastic floater frames come in different colors and are specially designed for canvas paintings where there is a small gap between the painting and the frame. The silver of space allows the painting to breathe and makes the painting appear to be floating, adding contemporary sophistication to a piece of artwork.

5) Are hanging accessories provided?

All our canvas art are fixed with hanging accessories. Unwrap the wall art, position the non-marking nail, fix it onto the wall and you can hang up the wall art.

1) Where are your shipping destinations?

We ship worldwide.

2) What is the shipping cost?

Free Shipping for all items.  There is no hidden fee to the price of the item you see on the product page.

3) When do I expect to receive my orders? 

You should expect to receive your orders within 10 - 20 days from time of payment confirmation.

All our canvas arts are made to order to eliminate waste and ensure only the highest quality work are produced. Once order is received, we will process the order with our artists and/or printers within the following stipulated number of working days. We seek your understanding that hand painted art work will need a longer processing time as they are carefully handmade and need longer drying time. 

Once the art work is completed and framed, we will immediately ship your order to you.

See our Processing and Delivery Time below:

4) Who will deliver my package?

We have partnered with major carriers to ship your package. Depending where you are, your order may be shipped by FedEx, DHL, EMS or UPS.

5) How do you pack my order?

We take special care to pack all canvas art pieces. 

4 corner protection + Plastic Shrink Wrap + Bubble Wrap + 5-layer corrugated carton box

See image below 

1) How do I order for the item that I like?

All orders are made online through our website, www.osharey.com. Click on the product that you wish to purchase, add the item to cart and proceed to payment. 

All our canvas pieces are gallery wrapped and ready to hang. You can choose if you want to add on a floater frame to complete the entire outlook of the canvas art. Price will then be adjusted accordingly.

Through our secured payment system, you can place order anytime and anywhere, 24 hours a day, 7 days a week.

2) Is it possible to change my order?

Please email us at info@osharey.com within 24 hours of payment confirmation on the changes you require. We will amend your order accordingly.

3) Can I cancel my order?

Should you change your mind on your purchase, please email us immediately at info@osharey.com. 

Any order cancelled within 24 hours of payment confirmation will be eligible for a full refund. 

Once your order has been shipped, it can no longer be cancelled.

4) Can I make some special request to the painting?

Let's talk. You can send us a message by clicking on the messenger button on our website or email us at info@osharey.com. 

1) What currency are the products priced in?

All the products are priced in US Dollars ($). Based on your location, you may be prompted to change the currency to one of your preference.

2) How do I make payment?

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

3) Is payment over your website safe?

Please be assured that we take the security of your personal and payment details very seriously.  The checkout and payment process is secured and encrypted to the strictest standards. This is to ensure your personal and payment details remain safe.

1) What is your refund policy?

We take responsibility for any wrong, defective or damaged products sent to you. 

Damaged or defective paintings are extremely rare. However, we urge our customers to immediately inspect the order upon receipt.

Should there be any damage or defect on the product or that you have received the wrong product, please contact us within 7 days of delivery so that we can evaluate the issue and make it right. Please contact us at info@osharey.com with the following information:

a) Order number;

b) Item name; and

c) Photos showing the entire item and close up shots on the defects or damages.Photos must be clear to help us answer your queries as soon as possible. 

Once we have evaluated your feedback, we will notify you. If the refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

Please note the following:

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. Variation may occur due to differences in the computer monitor's display of the colors. Our hand painted artworks are 100% hand made by artists so there will be minor variance in the strokes, paint colour and density to the painting you ordered. The artwork will not be exactly the same but will be nearly identical. By making a purchase, you acknowledge the presence of the above mentioned variances and these are not considered as product defects. 

1) I have other questions which I can't find on your website or FAQ. What can I do?

We are sorry that we have not anticipated your question. Please feel free to click on the messenger button on our website and let us know your queries. Alternatively, you can email us at info@osharey.com and we will get back to you as soon as we can.